We're a small crew and we answer everything ourselves. If something isn't right, tell us — we'll fix it.
Reply to your receipt email — it comes from Stripe the moment you pay, and replies land directly with us. Tell us what happened and we'll make it right: replacement bottle or refund, your pick. No forms, no return shipping.
Prefer the phone? Call or text (718) 644-7882.
If your first bottle isn't right — damaged in transit, arrived warm, or you just don't love it — we'll refund it or replace it. Refunds go back to your original payment method, usually within 5–10 business days once processed.
Skip a delivery, change your schedule, update your card, or cancel anytime — no phone call needed: manage my subscription. Use the email you ordered with; Stripe sends you a sign-in link.
We hand-deliver around Deal, NJ and Brooklyn, NY, and ship cold everywhere else in the US. Orders are packed cold the day they go out and typically ship within 2 days.
Crescent Cold Brew is operated by BH Innovations Inc.
717 Ave X, Brooklyn, NY 11235
Phone: (718) 644-7882